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Privacy Policy

Last updated: March 2026

This Privacy Policy describes how Terako ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our mobile application (the "App"). By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use the App.

1. Information We Collect

At Terako, we are committed to protecting your privacy. Our data collection practices are designed to be minimal and focused solely on enabling secure authentication for the App's features. We utilize Firebase, a secure backend service provided by Google, to manage user authentication. Firebase ensures that all data transmissions are encrypted and secure.

We collect the following types of information:

  • Authentication Data: When you create an account or log in to the App, we collect your email address and password (hashed and encrypted). This information is necessary for verifying your identity and providing access to the App's features.
  • Device Information: We may collect information about your device, including device type, operating system, and unique device identifiers, to ensure compatibility and security.
  • Usage Data: We collect anonymous usage statistics, such as app usage patterns and feature interactions, to improve the App's performance and user experience. This data does not include personally identifiable information.

Importantly, we do not collect location data, personal maps, or any other sensitive information beyond what is required for authentication. All data collection methods are consistent across the App's features, utilizing Firebase's secure infrastructure.

2. How We Use Your Information

We use the information we collect solely for the purpose of authentication and maintaining the security of your account. Specifically:

  • To authenticate users and provide access to the App.
  • To ensure the security of your account and prevent unauthorized access.
  • To communicate with you regarding account-related matters, such as password resets or security alerts.
  • To improve the App's functionality and user experience through anonymous analytics.

We will never use your information for marketing purposes, data mining, or any other activities beyond authentication. Our commitment to this principle is absolute, and we employ strict internal controls to ensure compliance.

3. Data Sharing and Third Parties

We do not sell, trade, or otherwise transfer your personal information to third parties for any purpose. Your data remains exclusively with us and our trusted service provider, Firebase.

Firebase is used solely for authentication services. Firebase's privacy practices are governed by Google's Privacy Policy, which ensures that your data is handled securely and in compliance with applicable laws. We have configured Firebase to collect only the minimum data necessary for authentication, and we do not allow Firebase to use your data for any other purposes.

We may disclose your information only in the following limited circumstances:

  • With your explicit consent.
  • To comply with legal obligations, such as responding to subpoenas or court orders.
  • To protect our rights, property, or safety, or that of our users or the public.
  • In connection with a merger, acquisition, or sale of assets, where your data would be transferred as part of the transaction.

In all cases, we will take reasonable steps to ensure that any disclosure is necessary and proportionate.

4. Data Security

The security of your personal information is of utmost importance to us. We employ industry-standard security measures to protect your data:

  • Encryption: All data transmissions between the App and our servers are encrypted using HTTPS and TLS protocols.
  • Firebase Security: Firebase provides robust security features, including data encryption at rest and in transit, secure authentication mechanisms, and compliance with industry standards such as SOC 2 and ISO 27001.
  • Access Controls: Access to your personal data is restricted to authorized personnel who require it for legitimate business purposes.
  • Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential risks.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using best practices to safeguard your data.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Authentication data is retained for the duration of your account's active status and for a reasonable period thereafter to allow for account recovery or legal compliance.

Anonymous usage data may be retained indefinitely for analytical purposes, as it cannot be linked back to individual users.

6. Your Rights and Choices

You have certain rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal information, subject to legal requirements.
  • Portability: You can request a copy of your data in a structured, machine-readable format.
  • Opt-out: You can opt out of any non-essential data collection or processing.

To exercise these rights, please contact us using the information provided below, or use our Account Removal Request page. We will respond to your requests within a reasonable timeframe and in accordance with applicable laws.

7. International Data Transfers

Our services are hosted on Firebase, which may involve the transfer of your data to servers located outside your country of residence. Firebase complies with data protection laws and implements appropriate safeguards for international transfers, including standard contractual clauses.

By using the App, you consent to the transfer of your information to these locations, subject to the protections described in this policy.

8. Children's Privacy

The App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy in the App or by other reasonable means.

Your continued use of the App after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: riktak@terako.ca

We are committed to addressing your concerns promptly and transparently.

11. Governing Law

This Privacy Policy is governed by the laws of the Province of Quebec, Canada, without regard to its conflict of law provisions. Any disputes arising from this policy will be resolved in the courts of Quebec.

12. Compliance and Certifications

Terako strives to maintain the highest standards of data protection. Firebase, our authentication provider, is compliant with various industry standards and certifications, including:

  • SOC 2 Type II
  • ISO 27001
  • GDPR compliance for EU users

We regularly review our practices to ensure ongoing compliance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada and the General Data Protection Regulation (GDPR) in the European Union.

13. Third-Party Services

The App may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to these third parties. We encourage you to read the privacy policies of any third-party services you use.

For our app "Timeback Translate," the text or information you input into the app will be processed by the GPT-OSS-120B model, an open-source language model, using the Groq service. Groq is a third-party AI inference platform that enables fast and efficient processing of language models. This processing is necessary to provide translation and related functionalities within the app. We transmit your input data securely to Groq for processing, and the output is returned to the app. We do not store or use your input data for any purposes other than providing the app's services.

Groq's use of your data is governed by their own privacy policy, which you can review at https://groq.com/privacy-policy/. We have implemented measures to ensure that data shared with Groq is minimized and handled securely. By using "Timeback Translate," you consent to this data processing as required for the app's functionality.

14. Data Breach Notification

In the event of a data breach that poses a risk to your personal information, we will notify affected users in accordance with applicable laws. Notifications will be sent via email or through the App, and will include details about the breach and steps you can take to protect yourself.

15. Cookies and Tracking Technologies

The App may use cookies or similar technologies for authentication and security purposes. These technologies help us maintain your session and prevent unauthorized access. We do not use tracking technologies for advertising or analytics beyond what is necessary for the App's core functionality.

16. User Consent

By downloading, installing, or using the App, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not consent, please do not use the App.

17. Withdrawal of Consent

You may withdraw your consent to our data processing at any time by deleting your account or contacting us. Withdrawal of consent may result in the termination of your access to the App.

18. Accountability

Terako is accountable for the personal information under our control. We have implemented policies and procedures to ensure compliance with this Privacy Policy and applicable privacy laws.

19. Privacy Officer

We have designated a Privacy Officer responsible for overseeing our privacy program. You can contact our Privacy Officer at the email address provided above.

20. Additional Information

For more information about our data practices or to request additional details, please contact us. We are happy to provide further clarification on any aspect of this Privacy Policy.

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